I took my '99 Jeep Cherokee in for a State Inspection and from my first interaction til my jeep was ready, I was kept informed of what would happen and then those things happened as explained. The shop is busy and I was told that I wouldn't be able to have my Jeep looked at same day, but I respect that they set realistic time expectations and meet them. A nice bonus was being texted a link to photos and a checklist of what needed to be done, what would be a good idea to do, and what was not in need of repair. From their I approved an estimate and they went to work. This is the shop to go to if you want the work done right.